Please note that as we work on fixed terms, unfortunately we are unable to offer refunds if you miss a class. However, you are welcome to have a friend and their age appropriate baby attend in your place if you let us know in advance, or if we have space available you can attend a catch up session in another class, again this must be arranged in advance.
These are Baby Sensory booking terms and conditions. Please read before booking a place in a class.
You can join a class at any time in the term if there is a place available. When you have reserved a place in your class you will receive an acknowledgement email which includes the venue, term dates and the class fee.
Each parent and baby takes full responsibility to attend classes of their own free will and are aware of any risk associated with Covid-19. Baby Sensory cannot be held responsible should any parent or baby start showing symptoms, or contract any illness, virus or infection. HSE guidelines and recommendations made by your class leader must be followed at all times to ensure the safety of all. Each parent is responsible for the movements of their own baby and ensuring that social distancing is maintained at all times.
I ask that you and baby MUST have TWO NEGATIVE tests prior to returning to class.
(The day prior and the morning of your registered class)
Parents and babies agree not to attend class if they have been in contact with a suspected or confirmed case of Covid-19 within 10 days of class. They agree not to attend class if they present unwell with potential Covid-19 symptoms, such as fever, cough, shortness of breath or a loss of sense of taste or smell. Parents will agree to take their temperature and baby's temperature each day before class. Should you arrive at class showing any symptoms of illness, your class leader reserves the right to refuse entry to the classroom.
Refunds/Cancellations of classes:
Regretfully Baby Sensory is unable to offer concessions for sickness or holidays but you are welcome to give your place to a friend if you know you will be away one week. Please contact dublinsouthwest@babysensory.ie to inform us of a change in person attending including their name, baby's name, date of birth, any allergies or illnesses and a contact number. The parent must also confirm that they have read and agree to all Terms & Conditions.
Bookings are non-refundable and non-transferable. Baby Sensory is under no obligation to refund a booking in the event that you are unable to attend or wish to cancel a single session or the entire term. Should you wish to cancel your place on the term, you must provide written notice at least 7 days before the start date.
If you have a prior hospital or doctor appointment and are unable to make your usual session we may be able to fit you into another class that week in an alternative venue. Please contact dublinsouthwest@babysensory.ie to enquire.
Regretfully you are unable to carry missed sessions over to the new term.
If your class leader is unable to run your class because of illness etc Baby Sensory will try and substitute an alternative class leader. If this isn't possible you will be notified of cancellation by email, text or phone call. Baby Sensory will endeavour to run a 'catch up' class at the end of the term to replace your session.
In certain exceptional circumstances Baby Sensory may be prevented from running classes due to situations beyond their control. These may include floods or treacherous driving conditions (snow or ice) which would pose a risk to our class leaders and parents if they ventured onto the roads, or any other risk to parents and baby's safety. On these occasions Baby Sensory would endeavour to offer a 'catch up' class at the end of the term but if this wasn't possible Baby Sensory reserves the right not to refund due to the exceptional nature of the circumstances.
Baby Sensory reserves the right to cancel classes should there be any risk of Covid-19 in the community, or if there is a national or local lock down. Your term will be completed through online classes where it is no longer possible to run classes face to face. No refunds, vouchers or postponement can be issued in place of online classes.
Please note Baby Sensory Dublin Southwest cannot be held responsible for any loss or damage caused to your personal belongings whilst you are attending the classes.
Classes run in terms throughout the year. You can join a class at any time if places are still available and just pay for the remainder of the term or join the waiting list for a place in the following term.
By registering to attend classes, parents agree to all Terms and Conditions listed above and on our main T&Cs page.
Baby Sensory terms and conditions/policies
Baby Sensory's Terms and Conditions aim to present a fair sustainable structure to all. We aim to provide the highest quality classes for all our customers, as is our need to secure the regular employment to secure the best Class Leaders and venues available.
We are committed to the safety of all persons who attend our lessons and to deliver the highest standard of service.
Participating in a Baby Sensory class is entirely at your own risk without any proven negligence, breach of duty of care or lack of due diligence by Baby Sensory Ltd., your local Franchise or its employees.
Payment Methods
Payment is through our online booking system.
Confirmation of place
If payment is made through any other way than card payment using the online booking system, your place will only be confirmed on full payment. An acknowledgment will be sent with payment details however booking confirmation will only be sent when payment is received. If you pay using the online booking system, you will receive an automated reply confirming your place.
Refunds
A course or event may be cancelled provided you inform the Franchisee in writing within 7 days of the course commencing. Please note there may be an administration charge of up to one class for any changes made.
You may offer your place to a friend as a gift provided you inform your Class Leader.
Thank you for your understanding and co-operation.
Holidays and sickness policy
Regrettably we cannot offer discounts or refunds to cover your booked holidays due to the need to ensure continuity of service.
You may offer your place to a friend who also has a baby to a session you know you are unable to attend. You would need to inform your Class Leader in this instance.
Twins discount
Baby Sensory offers local discounts for twins if brought by one adult sitting within the teaching circle.
A parent with twins will need to have either another adult or an arrangement with another parent, should they need to take one of the twins to the bathroom. The Class Leader can never be responsible for your child.
Supervision and withdrawal of service
All children must be supervised at all times and not left unattended. The Class Leader cannot be responsible for a child at any time. Regrettably as our classes are designed for babies from the age of birth to 13 months only, older siblings cannot attend unless specifically invited.
Should a carer or associated visitor behave in a way that the Class Leader feels is unreasonable then the company reserves the rights to withdraw the provision of classes to the client.
Renewals
No later than two weeks before your term runs out your class leader will ask you whether you wish to renew for another term. The Class Leader will inform you of the mechanism to rebook your space and payment terms. Note however that places remain on a first come first served basis.
Cancellation of Classes policy
Baby Sensory will endeavor to run classes during bad weather e.g. snowy conditions. However should we need to cancel due to safety concerns, parents will be notified/contacted (please check your local Baby Sensory Facebook page and make sure your phone number is kept up to date on our register).
An additional class will be offered if we have to cancel a class or refund against a future term's fees. Regrettably we cannot automatically offer cash refunds.
Illness
Parents are asked to keep their babies at home if they have a serious infection and to inform the setting as to the nature of the infection so that other parents can be alerted.
Please keep your baby at home if he/she:
- Has a fever or has had one in the previous 24 hours
- Has had an upset stomach or diarrhoea in the previous 48 hours
- Has heavy nasal discharge
- Has discharging eyes
Has symptoms of a possible communicable diseases such as:
- Measles
- Chicken pox
- German measles
- Whooping cough
- Impetigo
- Scarlett fever
- Hand, foot and mouth disease
- Norovirus
We cannot offer a refund for a lesson missed due to illness. You may offer your place to a friend, who also has a baby, to the session. You would need to inform your Class Leader in this instance.
Commitment to Equal Opportunities
Baby Sensory has a commitment to ensure that the equipment and activities are value and worth to everyone regardless of race, culture, language, gender, age, experience, religion, background, ability or disability.
Data Protection
The information on this form contains personal data.
Baby Sensory and Toddler Sense will record, process and keep your personal information secure in accordance with the Data Protection Act 1998. Information will not be passed onto a third party unless you have opted in during the booking process.
Videos, photographs and confidentiality
We love you taking pictures or videos of your children during the course provided it doesn't interfere with the class. In addition please always be sensitive of taking pictures of others without their permission. If you are asked to stop, please do respect the rights of others.
In addition if the Class Leader feels that the amount of video is excessive, not just short clips, then you may be asked to stop.
Please remember that much of the content of the class is under copyright and while we are very happy for you to practice at home, these are not to be incorporated into another public activity without our permission.
Protection of property
Please note that your property left in prams or bags is your responsibility and Baby Sensory cannot take any responsibility for the safeguarding of these items.
Health & Safety and Hygiene Policies
Baby Sensory follows rigorous internal checks of the venue and its own equipment to ensure that they are clean and safe. Daily Risk Assessments are conducted.
Baby Sensory asks all parents and carers to remove their shoes while in class in order to reduce the chance of transmission of microorganisms. Shoes need to be worn to visit the bathroom within class times and care exercised to avoid slips.
Baby Sensory is a Gold Accredited member of the Children's Activities Association and meets their standards in all operational aspects.
Changes to Terms and Conditions
Baby Sensory from time to time updates these T&Cs. It will inform you of changes through regular channels of communication and you have 14 days to opt out of accepting changes in writing. Failure to do so will entitle Baby Sensory to treat this agreement with you as being updated with the changes.
